Nirengi
Support and contact
Need help with a log format, an analysis result, a privacy question or an export? Contact the developer directly.
What should you include in a support request?
| Issue | Useful details |
|---|---|
| A log will not open | Your macOS and Nirengi versions, the file extension, approximate size and where the file lives |
| Unsupported format | The server or CDN product, plus a few sample lines with real data removed |
| Unexpected report | The report name, the filters applied, what you expected and an anonymized sample showing the difference |
| Sitemap or robots.txt | The public URL, the HTTP status if you know it, and the warning shown |
| Export problem | CSV or HTML, the destination, free disk space and the error message |
| Performance | Mac model, memory, input size, elapsed time and whether bot verification was on |
Security note: do not email production logs before removing IP addresses, domains, URLs, cookies, access tokens and other confidential data. Nirengi support will never ask for your Apple ID password or a verification code.